Frequently Asked Questions
Everything you need to know about shopping at ACE Peripherals.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do all electronic products come with a warranty?
Yes, all products sold by ACE Peripherals come with a minimum 1-year manufacturer warranty. Some premium components may offer extended coverage as specified on the product page.
What is your return policy for defective items?
If you receive a defective electronic component, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the item is in its original packaging.
Are your products compatible with both Windows and macOS?
Most of our peripherals are plug-and-play compatible with Windows, macOS, and Linux. Specific compatibility details are listed under the 'Technical Specifications' tab for each product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.